Data and Account Deletion Policy



This page aims to inform you transparently about how you can request the deletion of your account and personal data from the Odeka application. This document complies with Google Play’s data deletion information requirements and specifies which types of data are deleted or retained, along with any additional retention periods.

 

1. Application and Developer Information

Application Name: Odeka
Developer: Odeka Media
(These details are available on our Play Store page)

 

2. Procedure to Request Account Deletion

To delete your account and all associated personal data, you have two options:

Option A: Deletion Directly via the Application

  1. Open the Odeka Application: Launch the app on your mobile device.

  2. Access Your Account: Go to the main menu, then to the "Settings" section.

  3. Select the Deletion Option: Tap on the link or button labeled "Delete My Account".

  4. Confirm Your Request: Follow the on-screen instructions to confirm the deletion of your account.

  5. Receive a Confirmation Email: Once your request is submitted, you will receive an email confirming that your request has been processed.

Option B: Deletion via Customer Support

If you cannot delete your account from within the application, you can contact us directly:

  1. Send an Email to Our Support Team: Address your request to support@odeka.org.

  2. Provide the Following Information:

    • Your full name

    • The email address associated with your account

    • An explicit request for the deletion of your account and all personal data

  3. Verification and Processing:

    • Upon receipt, we will verify your identity.

    • Your request will be processed as quickly as possible.

    • You will receive confirmation once the deletion is completed.

 

3. Types of Data Deleted and Retained

A. Deleted Data

When you request account deletion, we securely erase the following from our servers:

  • Identification and Profile Data: Name, first name, email address, profile picture, etc.

  • User Preferences and Settings: App settings, usage history.

  • User-Generated Content: Posts, comments, social interactions, and other content created within the application.

  • Transaction and Activity History: All records of your interactions with the application’s services.

B. Data That May Be Retained

For legal reasons or to ensure security and proper dispute management, certain data may be retained:

  • Anonymized and Aggregated Data: Used for statistical analysis or internal reporting, without any possibility of personal identification.

  • Legally Required Data: Some transaction or interaction data may be retained for up to 30 days after account deletion to address potential disputes or legal obligations.

  • Backups: Your data may temporarily persist in our backup systems until automatic deletion cycles are fully executed.

 

4. Retention Period After Deletion Request

Once your deletion request is validated, most of your personal data will be permanently erased from our databases within 30 days. This process includes the deletion of all information associated with your account, including history and preferences.

However, in certain specific cases:

  • Legally required data will be retained for the period mandated by applicable regulations.

  • Anonymized data may be stored for research and service improvement purposes.

  • Backup data will be progressively removed according to the system’s automatic purge cycles.

We are committed to ensuring the complete and final deletion of personal data as quickly as possible while complying with legal obligations.

 

5. Data Security and Processing

Odeka implements strict technical and organizational measures to ensure the security of personal data throughout the deletion process. Our procedures include:

  • Data encryption to prevent unauthorized access.

  • Secure deletion to eliminate any risk of data recovery or re-identification.

  • Rigorous tracking of deletion requests to ensure proper handling and execution within the stated timeframes.

  • Strict internal access limitations, allowing only authorized personnel to manage data in full compliance with confidentiality regulations.

 

6. Policy Modifications

We reserve the right to modify this policy at any time, especially to comply with legal developments or improve our services. In the event of a significant change:

  • We will notify users via in-app notifications or email.

  • The updated policy version will be published on our website and accessible at any time.

We encourage our users to review this policy regularly to stay informed about data management and account deletion practices.

 

7. Contact and Support

If you have any questions regarding this policy or need assistance with account deletion, you can contact us at any time:

  • Email: support@odeka.org

  • In-App Support: A "Support" section is available in the main menu for any inquiries.

We are committed to responding to all requests within 48 business hours and providing clear and precise guidance on the deletion process.

By using the Odeka application, you acknowledge having read this data deletion policy and agree to its terms.



Effective Date: 2024/02/14